FieldFlow · GREENLANE LABS SOLUTIONS
Get help with FieldFlow
Tell us what happened. We’ll help you find the next step.
Contact GREENLANE LABS SOLUTIONS
Our support address is ernestlph@gmail.com. If the button does not open your email app, copy this address into your usual email service.
What to include
- The email address you use for FieldFlow.
- What you were trying to do, what happened, and roughly when.
- Your phone model and app version, if you know them.
- A screenshot if it helps. Hide other people’s personal details and confidential project information first.
Never send your password, verification codes, invitation link or password-reset link. We do not need these to help you. Only include the project information needed to explain the problem.
Can’t sign in?
FieldFlow uses email and password sign-in. On the sign-in screen, choose Forgot password? and enter the email address for your account. Check your inbox and Spam folder, then follow the latest reset email. If you cannot access that inbox, contact us for help.
Having trouble with an invitation?
Open the invitation email and choose Open FieldFlow on its page. Sign in or create an account using the email address that received the invitation. Review it in the app before accepting. If the invitation has expired, ask the inviter to resend it.
While the app is in testing, you may need the inviter to arrange Google Play or TestFlight access before you can install it.
Received an unexpected account email?
Automated account messages come from noreply@greenlanelabs.net. That address does not receive replies. If you did not request a password reset, you can ignore the email; opening an email alone does not change your password. Contact support if you are concerned about your account.
Privacy or account deletion
Read our privacy policy or follow the account-deletion instructions. You can request help without having the app installed.